Have you ever experienced some uncomfortable moments communicating in situations such as?

Giving someone news they didn't want to hear.

Asking for something, which you believe the other person will have a difficult time doing for you or giving to you.

Telling someone they are doing something that is causing problems, either for them, for their job, or for you.

Asking someone to change his or her behavior.

Saying NO to someone else's request or instruction when you didn't know how to tell them why you were saying NO.



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